Welcome to CivilGEO Knowledge Base
Welcome to CivilGEO Knowledge Base
Welcome to CivilGEO Knowledge Base
Welcome to CivilGEO Knowledge Base
The CivilGEO Customer Portal is an easy-to-use, web-based portal that gives you complete access to your account information as well as the ability to view product licenses, number of licenses, licenses currently used, subscription validity, and number of computers using the licenses. In addition, you can also add new licenses, download the latest version of the software, and add a new user or new administrator to the Customer Portal. The CivilGEO Customer Portal allows the administrator to easily track the status of available licenses as well as software usage trends.
There are two types of user groups that can use the CivilGEO Customer Portal:
Administrators can view, create, and manage portal users and administrators within the organization.
The portal dashboard displays general information on CivilGEO licenses and details on the subscription allotted to your organization, such as the number of software products, the number of license(s) for each software product, and subscription validity. In addition, you can also add additional license(s) and download license server installers.
After logging in to the CivilGEO Customer Portal using the provided username and password, the portal dashboard will be displayed.
The License Overview section of the portal dashboard provides details on the total number of active license(s), license(s) that are going to expire, as well as those that have already expired.
The System Status section of the portal dashboard allows the user to check the current operational and health status of CivilGEO’s online data services.
Clicking on the [VIEW CIVILGEO SERVICES STATUS] button provides real-time updates for various services such as Web Map Services, Web Feature Services, Tile Map Services, and Licensing Services, as shown below.
In the Help Activating License section of the portal dashboard, selecting specific section subtopics redirects the user to corresponding articles in our knowledge base that explain how to activate the license.
This section allows the admin to make a request to add more license(s).
To add a new license, follow the steps below:
This section describes how to download the licensed software products associated with your account.
Refer to this article in our knowledge base, which discusses how to download the latest CivilGEO software from the CivilGEO Customer Portal.
This section describes how to download the Network License Server for your Floating Network License.
To download the Network License Server, follow the steps below:
To learn how to install the Network License Server, refer to this article in our knowledge base.
Clicking on the Licenses menu item from the left side menu, a list of all current and previous licenses provided to your organization will be listed.
To generate a list of all licenses, follow the steps below:
The Product Usage menu item provides a comprehensive overview of your product’s licensing details such as usage history, active license status, usage chart, etc.
Note that clicking on the Product Usage menu item will display various options, as shown below.
Clicking on the Usage Details option under the Product Usage dropdown menu item allows the administrator to see information related to how a software license is being utilized or employed.
To see the license usage details, follow the steps below:
Clicking on the Licenses in Use option under the Product Usage dropdown menu item allows the administrator to see which users within the organization are currently using the software.
To see the list of active licenses, follow the steps below:
Clicking on the Usage Chart option under the Product Usage dropdown menu allows the administrator to see the license usage in chart format. This allows the user to make business decisions to determine if additional licenses need to be acquired. The chart can also be copied to the clipboard and pasted into Microsoft Word for report creation.
From this page, the user can choose one of the following types of charts to show license usage: Licenses Used, Usage Level, and License Availability.
To see the licenses being utilized in a chart format, follow the steps below:
The section allows the administrator to see how often the licenses are being utilized during the specified date range in a heat map format.
The heat map table will be represented by a data grid that has 7 columns, corresponding to the days of the week (i.e., Sunday, Monday, Tuesday, etc.). Each cell corresponds to a single date, and will list the following information.
Note that each cell will change its background color based on the usage percentage, as shown below:
Usage Percentage | Color |
---|---|
<5% | Dark Green |
5 to <20% | Medium Green |
20 to <40% | Light Green |
40 to <60% | Yellow |
60 to <80% | Orange |
80 to 100% | Red |
To see the licenses being utilized in a heat map format, follow the steps below:
The CivilGEO Customer Portal can provide email and text alerts to administrators for various licensing issues—for example, when the license is about to expire or has already expired. Clicking on the Licensing Alerts menu item allows you to configure an alert to avoid over-usage of the software licenses.
To configure the licensing alerts, follow the steps below:
The Admin Center menu item allows CivilGEO Customer Portal administrators to manage users and settings for the entire account.
Note that clicking on the Admin Center menu item will display the various administrative commands, as shown below.
From the left side panel, click on the Manage Users menu item under the Admin Center section. The Users page will be displayed. This page allows the administrator to view all the users of the License Manager, add or delete users and administrators as well as control whether the two-factor login authentication is enabled or disabled in the licensing portal. Each line item includes a username, email address, user group, role, and two-factor login authentication.
To learn how to add new users and administrators, refer to this article in our knowledge base.
From the left side panel, click on the Manage User Groups menu item under the Admin Center section. The User Groups page will be displayed. This page lists the user groups in your organization that have access to software licenses and the CivilGEO Customer Portal. Each line item includes a user group name, welcome email, and members of a group. Group members share the same products and settings as they typically reflect an organization’s structure, with specific departments, projects, or teams.
The Licensing Portal administrator can create and delete user groups in the licensing portal.
From the left side panel, click on the Welcome Emails menu item under the Admin Center section. The Welcome Emails page will be displayed. This page allows you to add new users or groups to send a welcome email providing helpful information and resources to get started with the licensing portal.
When users are first added to an account, they receive a welcome email that explains how to log into the Licensing Portal to access the software licenses.
The Licensing Portal administrator can customize the message within these emails and manage the reply email address and additional contact information for new users to send questions.
From the left side panel, clicking on the Custom User Fields menu item under the Admin Center section allows the administrator to add or delete custom fields for additional information. The custom fields will appear in the user details section for all users.
To learn how to add custom field(s), refer to this article in our knowledge base.
This section allows the Licensing Portal administrator to request free training for users to maximize license usage and improve engineering work processes and productivity.
To request free training, follow the steps below:
If you are still having issues, contact our technical support. They will be glad to assist you further.
1-800-301-02-955
608-729-5100
(US and Canada)
[email protected]
+1 608-729-5100
CivilGEO India
Graphix Tower, A-13 A
3rd Floor, Sector 62
Noida, Uttar Pradesh 201309
IndiaTel:
1-800-301-02-955 or
+91 022-3831-8601
CivilGEO United States
8383 Greenway Blvd
6th Floor
Middleton, WI 53562
USATel:
608-729-5100 or
800-488-4110
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