Ask Simon – CivilGEO’s AI Assistant

While working on engineering projects, civil engineers may occasionally run into unexpected command or setup issues. With Ask Simon, CivilGEO’s inbuilt AI assistant trained on the company’s own knowledge base, users can get instant, context-specific support directly within the software—keeping projects moving smoothly without interruptions.

What is Ask Simon?

Ask Simon is an AI-powered modeling assistant built into CivilGEO’s engineering software. It provides instant, intelligent help to users facing modeling challenges, offering clear answers to project-related questions.

By utilizing CivilGEO’s extensive knowledge base, Ask Simon delivers accurate, context-aware guidance tailored to the user’s current task. It also assists with navigating workflow automation tools, helping engineers streamline their work and complete projects faster with fewer interruptions.

To access Ask Simon within CivilGEO software, open the software and select Ask Simon from the Help ribbon menu.

The side panel for Ask Simon will be displayed alongside the software window.

Key Features of Ask Simon

CivilGEO’s Ask Simon comes with the following features and functionalities:

• Predefined Software-Related Queries
  To save time, Ask Simon includes a list of commonly asked questions related to CivilGEO software. Users can simply click the [Click to ask] button next to any suggested query to instantly view a relevant response.
  
• Contextual Search with AI-Powered Knowledge Base Integration
  Ask Simon allows users to quickly search CivilGEO’s knowledge base using natural language queries. Simply type your modeling question into the input field and click submit, Simon will return relevant, context-specific guidance based on your current task.
  

• Specialized Support for Civil Engineering Projects
  Ask Simon is purpose-built for civil engineering workflows. It provides targeted support for stormwater modeling, HEC-RAS, HEC-HMS, and other related project types—delivering answers and guidance that are highly relevant to the tasks engineers perform within CivilGEO software.

• 24×7 AI Support
  With Ask Simon, users get round-the-clock assistance for basic modeling questions, eliminating the need to wait for traditional support. The AI assistant is always available within the software, providing instant help whenever it is needed.

• Multi-Language Support
  Ask Simon supports multiple languages, allowing users to ask questions in the language they’re most comfortable with. The assistant understands and responds in the same language, making it easier for non-English-speaking engineers to get the help they need.

For example, if a user wants to know about “Stormwater Element Display Properties” in German, they can simply ask:

“Was sind die Anzeigeeigenschaften von Regenwasserelementen?”

Simon will respond with the correct information in German, as shown below:

Benefits of Using Ask Simon

Ask Simon empowers engineers with:

• Faster project turnaround with minimal support dependency
• Smarter project modeling and design suggestions
• Instant support for command usage and setup configuration
• Simplified access to relevant documentation and knowledge base articles

Integrated directly within the CivilGEO software products, Simon simplifies complex workflows by delivering engineering-specific guidance exactly when and where it is needed. For the best results, users should enter their queries clearly to help Simon deliver the most accurate and helpful responses.

Your Data Privacy and Security

We understand that your engineering projects contain sensitive and proprietary information. We want to be absolutely clear: Ask Simon does not access, use, or train on your project data or files. Your engineering projects, models, and design work remain completely private and secure within your own environment.

Ask Simon has been exclusively trained using publicly available technical documentation from authoritative sources, including US Army Corps of Engineers HEC-RAS documentation, US Army Corps of Engineers HEC-HMS documentation, EPA’s SWMM documentation, and CivilGEO’s own published knowledge base articles and technical guides. The AI assistant draws from this foundation of engineering standards and best practices to answer your technical questions—not from any client project data.

When you interact with Ask Simon, your questions are processed to provide you with relevant answers, but your project files, model data, and engineering designs are never transmitted, stored, analyzed, or used for any AI training purposes. We maintain strict data separation to ensure that your proprietary work remains yours alone. Your data security and confidentiality are fundamental to our commitment to you as our client.