When using CivilGEO software, users may encounter an unusual error where the Map View turns into a blank white screen as shown below. This type of issue usually occurs because the software is unable to communicate with the graphics or display card of the computer (i.e., either the graphics drivers are not installed properly, or the drivers associated with the graphics card are corrupted).
This article describes how to resolve the issue associated with the graphics or display card of the computer.
The user can typically resolve the issue with the Map View display by updating or reinstalling the graphics driver.
Updating Graphics Driver
Refer to this article in our knowledge base to learn how to update the graphics driver for troubleshooting the Map View display.
Reinstalling Graphics Driver
To reinstall the computer’s graphics driver, follow the steps below.
- Open the Start menu and search “Device Manager”. Then, click on Open to launch the Device Manager application.
- In the Device Manager application, expand the Display adapters menu. The available display adapters/cards installed on the computer will be displayed. By default, CivilGEO software is programmed to utilize the graphics card of the higher configuration for the best user experience.
- Right-click on the graphics card of higher configuration and select Uninstall device from the displayed context menu.
Note: Refer to this article to learn how to check the configuration of the graphics card(s) (GPUs) available on the computer. - The Uninstall Device dialog box will be displayed. Check the “Attempt to remove the driver for this device” checkbox option and click the [Uninstall] button.
- The selected graphics driver will be uninstalled.
- Now, restart the computer and reopen the Device Manager application. The uninstalled graphics driver will be automatically reinstalled after the computer restarts.
- If the uninstalled graphics driver is not displayed even after restarting the computer, click the “Scan for hardware changes” option. This will refresh and display the reinstalled graphics driver.
- Now, launch the CivilGEO software. This should initialize and display the Map View of the software successfully without any issues.
If you are still encountering issues, contact CivilGEO technical support. They will be glad to assist you further.