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Troubleshooting the Network License Server

To get a Floating Network License to work within a local area network (LAN) environment, you first need a computer within the network that can be used as a Network License Server. The Network License Server manages the check-out and check-in of floating network licenses on the network. The Network License Server runs as a Windows service on the computer that it is installed on.

Once the installation has successfully finished, the Network License Server will be automatically updated as Running within Microsoft Windows Services. Refer to this article in our Knowledge Base on how to verify the Network License Server status.

In some cases, even after the successful installation, the Floating License Server Status is not updated as Running within Microsoft Windows Services. In this case, as shown below, the status of the License Server is shown as Stopped.

To fix this issue, click the [Start] button to start the Network License Server manually.

If the status is still shown as Stopped, follow the steps given below to troubleshoot this issue:

  1. Click on the Windows Start button, then type Task Manager into the search box, and then press the Enter key.
  2. The Task Manager will be displayed.
  3. In Task Manager, select the Services tab.
  4. In Services, locate FNLS-CivilGEO and check the status of service.
  5. If the status is shown as Stopped, right-click the FNLS-CivilGEO entry and select Open Services from the displayed context menu.
  6. From the displayed Services dialog box, right-click the FlexNet License Server-civilgeo entry and select Properties from the displayed context menu.
  7. The following dialog box will be displayed.
  8. From the Log On tab, select the Local System account radio button entry and then click on the [Apply] button.
  9. Now, close the dialog box.
  10. Notice that the Network License Server status is updated as Running.

If you are still having issues, contact our technical support team. They will be glad to assist you further.

About the Author Chris Maeder

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