The Two-Factor User Authentication process is a security feature that requires users to submit two forms of authentication to access a system, application, or database. This two-layer authentication process is intended to supplement the use of traditional username or email and password-based authentication processes, making it significantly more difficult for unauthorized users to access a system, application, or database.
The Two-Factor User Authentication feature also offers several benefits to users. Some of the important benefits are as follows:
- This method of authentication process adds extra layers of security to your accounts
- It reduces the risk of compromised passwords
- It keeps remote work secure
- This authentication process offers control over the individuals with access to your application or database
This article describes how to enable and disable two-factor authentication login in the Customer Portal.
How to Enable or Disable Two-Factor User Authentication in the Customer Portal
The Manage Users option under the Admin Center menu item of the Customer Portal allows the administrator to perform the following tasks:
- View all users associated with your organization with access to the Customer Portal
- Add or delete users and administrators
- Ensure whether the two-factor user authentication login is enabled or disabled in the Customer Portal
To enable or disable the two-factor user authentication login, follow the steps below:
- Login to the Customer Portal using your registered email address and password. The portal dashboard will be displayed.
Refer to this article in our knowledge base to learn more about the Customer Portal.
- From the left side panel on the portal, click on the Manage Users option under the Admin Center menu item.
- The Users page will be displayed. This page lists the users associated with your organization who have access to software licenses and/or the Customer Portal.
- In the Two-Factor Enabled column of the Users page, the administrators can check or uncheck the checkbox(s) to enable or disable the two-factor user authentication login for any individual user.
- Alternatively, select the row for which you want to enable or disable the two-factor user authentication login. The Edit “Username” page will be displayed.
- The administrator can check or uncheck the Two-Factor User Authentication checkbox option to enable or disable the two-factor user authentication login.
- Once finished, click the [Update] button to update the two-factor user authentication login policy for the selected user.
If you have any issues or questions, contact CivilGEO technical support. They will be glad to assist you further.