Our software is licensed as either a Node-Locked Workstation License, Floating Network License, or Cloud License.

Cloud Licensing utilizes a Network License Server hosted in the cloud that manages pools of licenses. This type of license can be used by multiple users wherever they are located, as long as they have access to the Internet.

This article describes how to activate a Cloud License.

Prerequisite

Before activating a Cloud License, you need to have the Server ID of the Cloud License Server. The Server ID will be provided to you by the CivilGEO Licensing team or CivilGEO Customer Portal (in the form of an email). You can also access your Server ID from the CivilGEO Customer Portal.

How to get the Server ID from the CivilGEO Customer Portal?

To retrieve the Server ID through the CivilGEO Customer Portal, follow the steps below:

1. Click here to access the CivilGEO Customer Portal through your Internet browser. The following login screen will be displayed.
   
   Alternatively, start up CivilGEO’s software and select the Software Portal command from the Help ribbon menu.
   
2. Enter the registered email address and password. Then, click on the [Sign In] button.
   
3. The CivilGEO Customer Portal dashboard will be displayed.
   
4. From the left side panel, click on the Licenses menu item.
   
5. The Licenses page will be displayed listing all the licenses associated with your organization. You can see one or more entries corresponding to the cloud servers hosting your licenses.
   
6. The License Server ID is displayed in the Activation ID column as shown below. Copy the Server ID to the clipboard and save it.
   
7. You can now close the webpage containing the CivilGEO Customer Portal.

Cloud License Activation

To activate the Cloud License, first make certain that the software has been successfully installed on the computer on which it is to run. Then, start up the software and follow the steps below:

1. Select File | About. This will display the About backstage page.
   
2. Click the [License Manager] button.
   
3. Select the Activate cloud-based floating network license radio button. Then, click the [Next>] button.
   
4. The software will then prompt for the Server ID. Paste the earlier copied Server ID in the Server ID field and click the [Test Connection] button.
   
5. If the Test Connection succeeds, the software will have found the Cloud License Server. Click the [Next>] button to activate the Cloud License for the current computer.
   

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6. The software will then use the Cloud License Server for acquiring a Cloud License from that point forward.
   
7. Click on the [Done] button to close the License Manager.
8. If the Test Connection fails, you may get the following error message. In this case, the Server ID that was entered is incorrect. Reenter the correct Server ID and try again. If you are still encountering issues, contact CivilGEO technical support. They will be glad to assist you further.
   
9. If the following dialog box is displayed, the software is unable to connect to the Cloud License Server. Please check your Internet connection and/or firewall settings. If you are still encountering issues, contact our technical support. They will be glad to assist you further.
   

Our software is licensed as a Node-Locked Workstation License, Floating Network License, or Cloud License.

To get a Floating Network License to work within a local area network (LAN) environment, a Network License Server needs to be installed on a computer within the network. The Network License Server runs as a Windows service on the computer it is installed on.

The computer that the Network License Server is installed on can be any kind of computer (i.e., workstation or server), but must be assigned a static IP address in order for the software to find the Network License Server. The video link below describes how to assign a static IP address.

If you have not yet activated the Floating Network License, refer to this article in our knowledge base.

Prerequisites

Before activating a Product Network License, you need to have the IP address of the Network License Server and the port number that the Network License Server is using.

How to get the Network License Server Information?

To view the Network License Server Information, follow the steps below:

1. From the computer that the Network License Server is installed on, click on the Windows Start button.
2. From the Windows Start menu, launch the CivilGEO License Server Configuration utility. The following dialog box will be displayed.
   
3. Select the Display Floating License Information option and click the [Next>] button.
   
4. The software should display the IP address of the Network License Server and the port that the License Server is using.
   
5. Copy the port number and the Network License Server IP address to the clipboard.

Product Network License Activation

To activate the product network license, first, make certain that the software is successfully installed on the computer it is to be run from. Then, start up the software and follow the steps below:

1. Select File | About. This will display the About backstage page.
   
2. Click the [License Manager] button.
   
   Alternatively, click the Licensing Selector option at the title bar of the application window.
   
3. The License Manager dialog box will be displayed.
   
4. Select the Activate LAN-based floating network license option. Click the [Next>] button.
   
5. The software will then prompt for the IP address and the port of the Network License Server. Paste the earlier copied IP address and the port of the Network License Server in the corresponding entries. Click the [Test Connection] button.
   
6. If the Test Connection succeeds and the following message is displayed in the Validate Server Connection section, then the software has located the Network License Server.
   
7. In the Installed Network Licenses section, the data grid lists all available product network licenses, including details such as the application name, version, total user licenses, checked-out licenses, and subscription expiration date. If multiple product network license variants such as 1D, 2D, or both are available, select the radio button option corresponding to the product network license variant you want to use. Then click the [Next>] button to activate the selected product network license for the current computer.
   
8. The software will then use the selected Network License Server to acquire a Floating License from this point forward. Click on the [Done] button to close the License Manager.
   
9. If the Test Connection fails and you get an error message, refer to this article in our knowledge base.

If you are still having issues, contact the CivilGEO technical support team. They will be glad to assist you further.

This article discusses how to activate a node-locked license. There are two types of node-locked licenses:

• Trial License
• Workstation License

Both a Node-Locked Trial License and a Node-Locked Workstation License are bound to an individual computer. A Trial License cannot be moved to another computer, but a Node-Locked Workstation License can be moved a limited number of times if necessary. If the ability to run the software on multiple computers is important, then you will need to obtain a Floating Network License or Cloud License.

How to Activate the License?

To activate a Trial License or Workstation License, first, make certain that the software has been successfully installed on the computer it is to be operated on.

Next, you should have received an email that contains the Activation ID from the CivilGEO Licensing Team or from the CivilGEO Customer Portal. Follow these steps:

1. Start up the software.
2. Select File | About. This will display the About backstage page.
   
3. From the About backstage page, click on the [License Manager] button.
   
4. The License Manager dialog box will be displayed. Choose the Activate Trial Evaluation License or Activate Node-Locked Standalone License option. Click on the [Next>] button.
   
5. Copy the provided Activation ID from the email and paste it into the Activation ID field within the License Manager. Due to the length of the Activation ID, it is recommended that you paste the Activation ID directly into the field using the [Paste] button.
   
6. Make certain that the computer has an Internet connection. Then, click on the [Next>] button.
   
7. If the Activation ID validation succeeds, the license information will be displayed. You can then start using the software.
   
8. If the Activation ID validation fails, the below message dialog box will be displayed.
   
   

   If you receive the above message dialog box, then you will be returned to the previous screen. You can then re-enter a valid Activation ID and try validating again.

If you experience any issues while activating the license, contact our technical support. They will be glad to assist you further.

Dear Valued Customers,

At CivilGEO, our research and development team is continuously adding new features to our product portfolio. The next release of CivilGEO software products will use an easy-to-operate, more robust, and dedicated licensing technology.

The following sections of this article explain how to download the latest software version and migrate your licenses smoothly.

How to Download the Latest Version of the CivilGEO Software?

You will receive an email from our licensing team with a download link for the latest CivilGEO software. Click on the link provided to install the latest version of the software. The latest release of the software can also be downloaded from the CivilGEO Customer Portal or from the already installed software’s Check for Updates section.

Refer to this article in our knowledge base to learn how to download the latest release of the software.

How to Migrate Your Current Software Licenses to the New Licensing Technology?

With the new release of the CivilGEO software products, users will be provided with a Migration Utility. When you download and install the latest version of the software, the Migration Utility will open simultaneously with the launch of the software to migrate your existing license technology to the new platform.

See the sections below to migrate your software license technology based on your license type:

Migrating Node-Locked Workstation License

Refer to this article in our knowledge base to learn how to migrate your Node-Locked Workstation License to the new licensing technology.

Migrating Floating Network License

Refer to this article in our knowledge base to learn how to migrate your Floating Network License to the new licensing technology.

Migrating Cloud License

Refer to this article in our knowledge base to learn how to migrate your Cloud License to the new licensing technology.

If you are still having issues, contact our technical support. They will be glad to assist you further.

The CivilGEO software now utilizes an improved, easy-to-operate, more robust, and dedicated licensing technology.

Prerequisites

Before you start migrating your current software license to the new licensing technology, be sure to review the following:

1. Make certain that the computer on which the node-locked workstation license is installed has an internet connection.
2. Make sure that there is a valid software license available on the computer.
3. Make sure that you are logged in as an administrator (i.e., not a standard user).

Follow the steps below to migrate your current node-locked workstation license to the new technology:

1. Launch the CivilGEO software. If the current node-locked workstation license has not yet been migrated to the new licensing technology, the following Workstation License Migration Utility dialog box will be displayed.
   
2. Enter the email address in the Email ID field that you want CivilGEO to use in licensing communication and then click the [Migrate] button.
   Note: CivilGEO will use the provided email ID for all future license-related communications.
   
3. This utility will automatically migrate your software license to the new licensing technology. This may take a couple of minutes.
4. If the license migration succeeds, the Workstation License Migration Utility dialog box will close, and the software will launch.

Node-Locked Workstation License Migration Failure

If the license migration fails, the software will display different error messages, as shown below. In these cases, the user must manually migrate the software using the Activation ID emailed to the previously provided email address.

Types of License Migration Failures

1. If the following migration status is displayed in the Workstation License Migration Utility dialog box, then it means the software is unable to connect to the CivilGEO License Server. Please check your internet connection and/or firewall settings. If you continue to encounter issues, contact our technical support.
   
2. If the following migration status is displayed in the Workstation License Migration Utility dialog box, then it means the software is unable to migrate the software license. Please contact our technical support.
   

The CivilGEO software now utilizes an improved, easy-to-operate, more robust, and dedicated licensing technology.

Prerequisites

Before you start migrating your current software license to the new licensing technology, be sure to review the following:

1. Make certain that the computer on which the network license server is installed has an internet connection.
2. Make sure that there is a valid software license available on the computer.
3. Make sure that you are logged in as an administrator (i.e., not a standard user).
4. Make sure that the old License Server Configuration software is installed.
5. Make sure that the FNLS-civilgeo service is running.
   
6. Make sure that no users or devices are using the CivilGEO network license from the current network, i.e., all client machines are disconnected, and no active license exists. Note that the user can check the active devices in the CivilGEO License Server Configuration application.
   

Follow the steps below to migrate your current floating network licenses to the new technology:

1. Launch the License Server Configuration software. If the current floating network license has not yet been migrated to the new licensing technology, the following Network License Migration Utility dialog box will be displayed.
   
2. Enter the email address in the Email ID field that you want CivilGEO to use in licensing communication and then click the [Migrate] button. Note that CivilGEO will use the provided email ID for all future license-related communications.
   
3. This utility will automatically migrate your software license to the new licensing technology. This may take a couple of minutes.
4. If the license migration is successful, the old license server will be uninstalled. The new license server will be automatically downloaded and installed on your system. This may take a couple of minutes. Note that if the software fails to automatically uninstall the old license server or install the new one, you can manually remove the old license server and install the new license server from this URL.
5. Once successfully done, the Network License Migration Utility dialog box will close, and the software will launch.

Floating Network License Migration Failure

If the license migration fails, the software will display different error messages, as shown below. In these cases, the user must manually migrate the software using the Activation ID emailed to the previously provided email address. If you continue to encounter issues, contact our technical support.

Types of License Migration Failures

1. If the following migration status is displayed in the Network License Migration Utility dialog box, then it means the software is unable to connect to the CivilGEO License Server. Please check your internet connection and/or firewall settings. If you continue to encounter issues, contact our technical support.
   
2. If the following migration status is displayed in the Network License Migration Utility dialog box, then it means the software is unable to migrate the software license. Please contact our technical support.
   

The CivilGEO software now utilizes an improved, easy-to-operate, more robust, and dedicated licensing technology.

Prerequisites

Before you start migrating your current software license to the new licensing technology, be sure to review the following:

1. Make certain that the computer on which the cloud license is installed has an internet connection.
2. Make sure that there is a valid software license available on the computer.
3. Make sure that you are logged in as an administrator (i.e., not a standard user).

Follow these steps below to migrate your current cloud licenses to the new technology:

1. Launch the CivilGEO software. If the current cloud license has not yet been migrated to the new licensing technology, the following Cloud License Migration Utility dialog box will be displayed.
2. Enter the email address in the Email ID field that you want CivilGEO to use in licensing communication, and then click the [Migrate] button.
   Note: CivilGEO will use the provided email ID for all future license-related communications.
   
3. This utility will automatically migrate your software license to the new licensing technology. This may take a couple of minutes.
4. If the license migration succeeds, the Cloud License Migration Utility dialog box will close, and the software will launch.

Cloud License Migration Failure

If the license migration fails, the software will display different error messages, as shown below. In these cases, the user must manually migrate the software using the Activation ID emailed to the previously provided email address.

Types of License Migration Failures

1. If the following migration status is displayed in the Cloud License Migration Utility dialog box, then it means the software is unable to connect to the CivilGEO License Server. Please check your internet connection and/or firewall settings. If you continue to encounter issues, contact our technical support.
   
2. If the following migration status is displayed in the Cloud License Migration Utility dialog box, then it means the software is unable to migrate the software license. Please contact our technical support.
   

GeoSTORM software is licensed as a Fixed License or Floating License, available in three distinct plans—Starter, Standard, and Professional, designed to meet different project needs and team sizes.

License Types

Trial Fixed License

This type of license is provided as a single user license for evaluation purposes only. The Trial License version of the software is bound to an individual computer and cannot be moved to another computer. A Trial License is provided for a limited period of time only.

Fixed License

This type of software license is provided as a single-user license bound to an individual computer. The Fixed License version of the software can be moved from one computer to another if necessary. The moving of a fixed license can only be done a limited number of times. If this limit is exceeded, an upgrade to a Floating License will be necessary.

Trial Floating License

This type of license is provided for evaluation purposes only. A Trial Floating License is provided for a limited period of time.

Floating License

This type of license utilizes a License Server hosted in the cloud that manages pools of licenses. The Floating License version of the software can be used by multiple users wherever they are located, as long as they have access to the Internet.

Software Plans

Starter Plan

This software plan is suitable for individuals and small-sized teams. The features included in this software plan can be utilized for handling small urban drainage systems, including highway drainage analysis and design.

Standard Plan

This software plan is suitable for medium-sized teams. The features included in this software plan can be utilized for handling common urban stormwater modeling analysis and design conditions. This software plan includes all the project management capabilities of the Starter Plan.

Professional Plan

This software plan is suitable for large-sized teams. The features included in this software plan can be utilized for handling complex 1D and 2D urban and rural stormwater models. This software plan includes all the project management capabilities of the Starter Plan and Standard Plan.

The following table compares the different features that the Starter, Standard, and Professional software plans provide:

CivilGEO Customer Portal

All versions of the software license provide access to the CivilGEO Customer Portal, which is an easy-to-use, web-based portal that gives users complete access to account information and the ability to view product licenses, download the latest version, and view product usage.

Refer to this article in our knowledge base to learn more about the Customer Portal.

Click here to access the CivilGEO Customer Portal through your Internet browser.

Overview of Licensing

There are three key stages in the GeoSTORM licensing process:

• Receiving Entitlement Certificate
• Software Installation
• Signing in to Software

Receiving Entitlement Certificate

The Entitlement Certificate represents proof of a software license and includes a description of the product, the Activation ID, and the license duration. The Entitlement Certificate is always provided in the form of an email and should be kept secure.

This certificate authorizes you to activate the software product(s) you have purchased from CivilGEO. Rights and restrictions on the use of these product(s) are set forth in the CivilGEO License Agreement.

Software Installation

The latest release of the software can be downloaded either from the CivilGEO Customer Portal or from the already installed software’s Check for Updates section.

Click here in CivilGEO’s Knowledge Base to read how to download the latest software release.

Signing in to Software

The user can sign in to the CivilGEO software using the registered email address and password. Refer to this article in our knowledge base to learn how to sign in to the CivilGEO software.

If you have any questions or concerns, contact technical support. Our team of engineers will be glad to assist you further.

This article describes the necessary steps to assign and revoke an active software license from the user or administrator via the Customer Portal.

Note that GeoSTORM does not support assigning multiple license types to a single email address. However, different license types can be assigned to the same email address across different CivilGEO products (e.g., GeoHECRAS and GeoHECHMS).

Follow the steps below to assign and revoke the software license:

1. Log in to the Customer Portal as a portal administrator. The portal dashboard will be displayed, as shown below.
   
2. From the left side panel, click on the License Management option under the Admin Center menu item.
3. The License Management page will be displayed.
   
4. The displayed page shows the software products, the type and number of seats associated with software licenses, and the list of users to whom software licenses are assigned.
5. To assign a software license to a new user, specify the email address in the Enter an email entry field and click the [Assign] button. The software license will be assigned to the user.
   
6. To revoke a software license assigned to a user, click on the Revoke License option, as shown below.
   
7. The following dialog box will be displayed. Click the [Revoke License] button and the software license will be unassigned. To abort the process, click the [Cancel] button.
   

Bulk Assigning Software Licenses

The software license can be bulk-assigned to multiple users at once by using the bulk-assign option.

Follow the steps below to bulk assign software licenses:

1. Click on the Bulk Assign option, as shown below.
   
2. The Bulk Assign page will be displayed.
3. Select the users at once to whom the software license is to be assigned and click the [Assign] button.
4. The software license will be assigned to the selected users.

If you encounter any issues while assigning or revoking a software license from the Customer Portal, please contact CivilGEO technical support. They will be glad to assist you further.

To renew a Floating Network License, you will first have to deactivate the Floating Network License from the computer that the Floating Network License resides on. Then, you can activate the Floating Network License again on your computer.

To renew an existing software license, contact our customer support and ask them to help get your software license renewal processed – they will be glad to assist you.

After the CivilGEO Licensing Team successfully renews your software license, the user will receive an Entitlement Certificate through an email.

Once you have received an email that contains an Activation ID from the CivilGEO Licensing Team or from CivilGEO Licensing Portal, follow the steps given below to renew your software license:

How to Deactivate the Floating Network License?

To deactivate the Floating Network License, follow the steps below:

1. Start up the CivilGEO License Server Configuration software on the computer that the Floating Network License is to be deactivated from. You can find this software on the Windows Start menu.
   
2. Choose the Deactivate Floating Network License option. Click on the [Next>] button.
   
3. Copy the Activation ID provided by the CivilGEO Licensing Team or CivilGEO Licensing Portal in the email and paste it into the Activation ID field within the License Server Configuration. Click on the [Deactivate] button.
   
4. If deactivation succeeds and the following message is displayed, then the Floating Network License is successfully returned to the CivilGEO Licensing Portal. Click on the [Close] button to close the application.
   

How to Activate the Floating Network License?

1. Start up the CivilGEO License Server Configuration software and the following screen will be displayed.
   
2. Select the Activate Floating Network License radio button option and then click the [Next>] button.
   
3. Copy the provided Activation ID from the email and paste it into the Enter Activation ID field using the [Paste] button. Click on the [Activate] button.
   
4. If the Activation ID validation succeeds, the following dialog box will be displayed. You can now close the application.
   
5. If the Activation ID validation fails, the software will display an error message. Try validating again by clicking the [Activate] button. If you continue to see this error message, contact CivilGEO technical support.
   

The next step is to Activate a Product Network License.

If you are still having issues, contact our technical support. They will be glad to assist you further.

A Node-Locked Workstation License is bound to an individual computer. If you need to renew a node-locked workstation license, you will first need to return the License from the computer that the workstation license resides on back to the Licensing Portal. Then, you can activate the workstation license again on your computer.

To renew an existing software license, contact our customer support and ask them to help get your software license renewal processed – they will be glad to assist you.

After the CivilGEO Licensing Team successfully renews your software license, the user will receive an Entitlement Certificate through an email.

Once you have received an email that contains Activation ID from the CivilGEO Licensing Team or from CivilGEO Licensing Portal, follow the steps given below to renew your software license:

How to Return the Node-Locked Workstation License?

To return the license, follow the steps below:

1. Start up the software on the computer that the node-locked workstation license is to be deactivated from.
2. Select File | Help. This will display the Help backstage page.
   
3. From the Help backstage page, click on the [License Manager] button.
   
4. The License Manager dialog box will be displayed.
   
5. Choose the Move Node-Locked License option. Note that this option will be disabled (i.e., grayed out), if a node-locked workstation license is not active on the computer. Click on the [Next>] button.
   
6. Click on the [Return License] button to return the License back to the License Portal.
   
7. If the License is successfully returned to the License Portal, click on the [Done] button to close the dialog box.
   
8. If the License was not successfully returned to the Licensing Portal or the following dialog box is displayed, click on [Return License] again. If you continue to encounter the same issue, contact CivilGEO technical support.
   

How to Activate the Node-Locked Workstation License?

The next step is to activate a Node-Locked Workstation License, see this article.

If you face any issues while renewing the existing software license, contact our technical support. They will be glad to assist you further.

This article describes how to download the latest release of CivilGEO software. The user can download the software using the following methods:

• Downloading from the CivilGEO Customer Portal
• Downloading from Within the Software

Downloading from the CivilGEO Customer Portal

1. Log in to the Customer Portal using your registered email address and password. The portal dashboard will be displayed.
   
   Refer to this article in our knowledge base to learn how to log in to the Customer Portal.
2. From the left side panel, click on Software Downloads and the following page will be displayed.
   
3. On the Software Downloads page, you can download the Current Release and Beta Release installers of the products associated with your account. Note that the Network License Server software installer is only available for the Current Release.
4. Click the Download button next to the required product to download the product installer.
5. Once the download is complete, double-click on the downloaded installation file.
6. The installation program will start up. Follow the instructions to install the software.
7. The software will be installed.

Downloading from Within the Software

1. Start up your CivilGEO software.
2. From the Help ribbon menu, select the Check for Updates option.
   
3. The Software Update dialog box will be displayed, which shows that a new version of the software is now available for download. Click on the [Install Update] button.
   
   Note that if the user is running the latest version of the software, then the following informational dialog box will be displayed.
   
4. The software will start downloading the new version of the software. Once the download is complete, the following dialog box will be displayed. Click on the [Install] button to install the updated version of the software.
   
5. The installation program will start up. Follow the instructions to install the software.
6. The software will be installed.

If you are still encountering issues, contact our technical support. They will be glad to assist you further.

License Types

Trial Workstation License

This type of license is provided as a single user license for evaluation purposes only. The Trial License version of software is bound to an individual computer and cannot be moved to another computer. A Trial License is provided for a limited period of time only.

Click here to read how to activate a Trial Workstation License.

Node-Locked Workstation License

This type of license is provided as a single-user license bound to an individual computer. The Node-Locked Workstation License version of software can be moved from one computer to another if necessary. The moving of a node-locked workstation license can only be done a limited number of times. If this limit is exceeded, an upgrade to a Floating Network License will be necessary.

Click here to read how to activate a Node-Locked Workstation License.

Floating Network License

This type of license has the Network License Server hosted on a local area network (LAN) environment that manages the Floating Network License. The computer on which the Network License Server is installed can be any kind of computer (i.e., workstation or server), but must be assigned a static IP address for the CivilGEO software application to find the Network License Server.

The Floating Network License version of software can be used by multiple users as long as they are connected to the network on which the Network License Server is running.

The Floating Network License can be accessed over a WAN (Wide Area Network) containing multiple subnets. The network firewall settings may need to be adjusted to allow port communication with the Network License Server.

The Floating Network License version of software also allows the user to check-out a license from the network license pool to use with any computer independent of the Network License Server. This allows the user to operate the software on a laptop at home over the weekend, on-site, etc.

Click here to read how to activate a Floating Network License.

Trial Cloud License

This type of license is provided for evaluation purposes only. A Trial Cloud License is provided for a limited period of time.

Cloud License

This type of license utilizes a Network License Server hosted in the cloud that manage pools of licenses. The Cloud License version of software can be used by multiple users wherever they are located, as long as they have access to the Internet.

The Cloud License also allows the user to check-out a license from the network license pool to use without access to the Internet. This allows the user to operate the software while traveling when Internet access may be intermittent or unreliable.

Click here to read how to activate a Cloud License.

CivilGEO Customer Portal

All versions of the software license give you access to the CivilGEO Customer Portal, which is an easy-to-use, web-based portal that gives you complete access to your account information and the ability to view Entitlements, Activation IDs, download the latest version, and view product usage.

Click here to access the CivilGEO Customer Portal through your Internet browser.

Overview of Licensing

There are three key steps in the CivilGEO licensing process:

1. Receive Entitlement Certificate
2. Software Installation
3. Software License Activation

Receiving Entitlement Certificate

The Entitlement Certificate represents proof of a software license that includes a description of the product, the Activation ID, and the license duration. The Entitlement Certificate is always provided in the form of an email and should be kept secure.

This certificate authorizes you to activate the software product(s) you have purchased from CivilGEO. Rights and restrictions on the use of these product(s) are set forth in the CivilGEO License Agreement.

Software Installation

The latest release of the software can be downloaded either from the CivilGEO Customer Portal or from the already installed software’s Check for Updates section.

Click here in CivilGEO’s Knowledge Base to read how to download the latest software release.

Software License Activation

The Activation ID will be required to activate the Node-Locked Workstation and Floating Network License software products. The Cloud Server ID will be used to activate the Cloud License software products.

The Activation ID and the Cloud Server ID are transmitted via email. In the event the email containing the Activation ID or Cloud Server ID is misplaced, the IDs can be retrieved by logging into the CivilGEO Customer Portal.

How to get the Server ID from the CivilGEO Customer Portal?

Refer to this article in our Knowledge Base to read how to retrieve the Cloud Server ID through the CivilGEO Customer Portal.

How to get the Activation ID from the CivilGEO Customer Portal?

Refer to this article in our Knowledge Base to read how to retrieve the Activation ID through the CivilGEO Customer Portal.

If you have any questions or concerns, contact technical support. Our team of engineers will be glad to assist you further.

This article describes how to view the software licensing details being managed by a Cloud License using the CivilGEO Customer Portal.

Follow the steps below:

1. Click here to access the CivilGEO Customer Portal through an Internet browser. The following login screen will be displayed.
   Alternatively, start up CivilGEO's software and select the Software Portal option from the Help ribbon menu.
   
2. Enter the registered email address and password for your software license. Then, click on the [Sign In] button.
   
3. The CivilGEO Customer Portal dashboard will be displayed.
   
4. From the left side panel, click on the Licenses menu item.
   
5. The Licenses page will be displayed with a list of all deployed entitlements for your organization. This list includes one or more entries corresponding to the cloud servers hosting your software licenses. Each line item represents a license entitlement, which includes the name of the Application, Issued On, Type, Number of Users, Subscription Valid Until (i.e., License Expiration Date), Activation ID, and Status.
   
   Note that the Activation ID is only visible to the administrator.
6. You can also select the filter option to only view the details of the cloud servers hosting your software licenses. Under the FILTERS menu, selecting Floating(Cloud) from the Type dropdown entry automatically displays cloud server details on the Licenses page.
   

Refer to this article in our knowledge base to learn more about the CivilGEO Customer Portal.

If you are still encountering issues, contact CivilGEO technical support. They will be glad to assist you further.

The LAN-Based Floating Network License and the Cloud-Based Floating Network License versions of the software allow the user to check-out a license from the network license pool for use on a computer that is not connected to the Network License Server. This allows the user to run the software on a laptop while working from home, at a project site, while traveling, or in other locations where access to the Network License Server may not be available.

The user can specify the number of days for which the license will be checked-out from the network license pool. When the specified check-out period expires, the license is automatically returned to the network license pool by the Network License Server. There is no need to check the license back into the network license pool.

A license can be checked out for a minimum of 1 day (24 hours) and a maximum of 30 days. A checked-out license can also be checked-in back to the network license pool before the specified time period expires. However, the check-out time period for an existing checked-out license cannot be extended. To extend the time period, the user must first check the license back into the network license pool and then check it out again for the required duration.

Note: License check-out functionality is not available with the Node-Locked Workstation License.

This article describes how to check-out and check-in a license from the network license pool (either LAN-Based Floating Network License or Cloud-Based Floating Network License).

How to Check-out a License

Before checking-out a license from the network license pool, make sure that either a LAN-based floating network license or a cloud-based floating network license is successfully activated on the computer.

To check-out a license from the network license pool, follow these steps:

1. Start up the software.
2. Select File | About. This will display the About backstage page.
   
3. From the About backstage page, click on the [License Manager] button.
   
4. The License Manager dialog box will be displayed. The License Manager will display the current license version activated on the computer (either LAN-Based Floating Network License or Cloud-Based Floating Network License).
   
5. Choose the Check out local license from floating network license pool. Click on the [Next>] button.
   
6. Choose the number of days to check-out the license in the provided spin-control field. Then click on the [Next>] button.
   
7. If the license is successfully checked-out from the network license pool, the following dialog box will be displayed when using a LAN-Based Floating Network License.
   
8. The following dialog box will be displayed when using a Cloud-Based Floating Network License.
   
9. Click on the [Done] button to close the License Manager dialog box.

Verifying Checked-Out License Status

To verify that the software license has been successfully checked-out of the network license pool, follow these steps:

1. For LAN-Based Floating Network License:
   Start up the computer independent of the network that the Network License Server is running on by unplugging the network cable or disconnecting from the WIFI connection.

2. For Cloud-Based Floating Network License:
   Disconnect from the Internet.

3. Start up the software. Select File | About. This will display the About backstage page.
   
4. The license status should be shown as Product Activated and the Days Remaining corresponding to the checked-out license period should be visible as well.

How to Check-In a License

The user can specify the number of days for which a license is checked-out from the network license pool. When the specified check-out period expires, the license is automatically returned to the network license pool by the Network License Server. There is no need to check the license back into the network license pool. However, if required, a checked-out license can be checked-in back to the network license pool before the specified check-out time period expires.

To check-in a license back to the network license pool, follow these steps:

1. For LAN-based floating network license:
   Make sure that the computer and the Network License Server are running on the same network by plugging-in the network cable or connecting to the WIFI.

2. For cloud-based floating network license:
   Make certain that the computer has an Internet connection.

3. Start up the software. Select File | About. This will display the About backstage page.
   
4. From the About backstage page, click on the [License Manager] button.
   
5. The following License Manager dialog box will be displayed.
   
6. Choose the Check in local license back to floating network license pool. Click on the [Next>] button.
   
7. The License Manager will display the following message. Click on the [Confirm] button.
   
8. If the checked-out license was successfully returned to the network license pool, the following dialog box will be displayed. Click on the [Done] button to close the License Manager dialog box.
   

Verifying Checked-In License Status

To verify that the license has been successfully checked-in to the network license pool, follow these steps:

1. For LAN-Based Floating Network License:
   Start up the computer independent of the network that the Network License Server is running on by unplugging the network cable or disconnecting from the WIFI connection.

2. For Cloud-Based Floating Network License:
   Disconnect from the Internet.

3. Start up the software. Select File | About. This will display the About backstage page.
   
4. You should see the license status as Product License Not Found, as shown above.
5. Shut down the software.
6. Reconnect the computer to the network or the Internet. This will re-establish a connection to the network license server.
7. Start up the software and check the license status. It should show a valid product license.

Additional Support

If you are still experiencing any technical issues, contact CivilGEO technical support. Our support staff will be glad to assist you further.

To activate a LAN-Based Network License, refer to this article in our knowledge base.

To activate a Cloud-Based Network License, refer to this article in our knowledge base.

Our software is licensed as a Node-Locked Workstation License, Floating Network License, or Cloud License.

This article describes how to move the Network License Server, used to manage the Floating Network License, from one computer to another. The Network License Server manages the check-out and check-in of floating network licenses on a network. The Network License Server runs as a Windows service on the computer that it is installed on.

To move the Network License Server to another computer, you will first have to deactivate the Floating Network License from the computer that the Floating Network License resides on. Then, you can install the Network License Server on the new computer.

How to Deactivate the Floating Network License?

To deactivate the Floating Network License, follow these steps:

1. Start up the CivilGEO License Server Configuration software on the computer that the Floating Network License is to be deactivated from. You can find this software on the Windows Start menu.
2. Choose the Deactivate Floating Network License option. Click on the [Next>] button.
3. Copy the Activation ID provided by the CivilGEO Licensing Team or CivilGEO Licensing Portal in the email and paste it into the Activation ID field within the License Server Configuration. Click on the [Deactivate] button.
   
4. If deactivation succeeds and the following message is displayed, then the Floating Network License is successfully returned to the CivilGEO Licensing Portal. Click on the [Close] button to close the application.
   
5. If more than one floating network license is running on the Network License Server, do not uninstall the License Server Configuration software or you may lose other licenses as well.
6. If no licenses are left for deactivation, the License Server Configuration software can then be uninstalled from the current computer, if desired.

For the next step in moving the Floating Network License to the new computer, see this article.

Our software is available as a Node-Locked Workstation License, Floating Network License, or Cloud License.

To get a Floating Network License to work within a local area network (LAN) environment, you first need a computer within the network that can be used as a Network License Server. The Network License Server manages the check-out and check-in of floating network licenses on the network. The Network License Server runs as a Windows service on the computer that it is installed on.

The computer that the Network License Server is installed on can be any kind of computer (i.e., workstation or server), but must be assigned a static IP address for the software to find the Network License Server.

How to Get the Network License Server?

To get the Network License Server software for your floating network license, you need to receive an email from the CivilGEO Licensing Team or CivilGEO Customer Portal. This email contains an Activation ID and a link to download the License Server Configuration software.

Note that the user can also download the License Server Configuration software from the CivilGEO Customer Portal. Refer to this article in our knowledge base on how to download the license server configuration software.

Once you have received the email, follow the steps below:

1. Download the License Server Configuration Setup.exe software from the link provided in the email and save the file to any local drive on the computer where the network license service will be installed. If you are unable to download the License Server Configuration software from the link, contact CivilGEO technical support.
2. Run the License Server Configuration Setup.exe file.
3. Click the [Next] button on the following screen.
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4. Select the I accept the terms in the license agreement radio button option and then click the [Next] button.
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5. Click the [Install] button.
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6. After the installation is complete, click the [Finish] button.
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7. Launch the CivilGEO License Server Configuration application. The CivilGEO License Server Configuration application will startup.
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8. Select the Activate Floating Network License radio button option and then click the [Next>] button.
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9. Copy the provided Activation ID from the email and paste it into the Enter activation ID field using the [Paste] button. Click the [Activate] button.
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10. If the Activation ID validation succeeds, the following dialog box will be displayed. You can now close the application.
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11. If the Activation ID validation fails, the software will display an error message. Try validating again by clicking the [Activate] button. If you continue to see this error message, contact CivilGEO technical support.
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Verifying the Network License Server Status

Once the installation has successfully finished, the Network License Server will be automatically updated as Running within Microsoft Windows Services. To verify the Network License Server status, follow the steps below:

1. From the computer that the License Server is installed on, click on the Windows Start button.
2. From the Windows Start menu, launch the CivilGEO License Server Configuration application.
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3. Select the Display Installed Network Licenses option and click the [Next>] button.
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4. You should see the Floating License Server status as Running.
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5. The CivilGEO License Server Configuration utility also displays the product name, the total number of available software licenses, the number of software licenses that are currently in use (checked out), the product subscription expiry date, license status, and the Activation ID.
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If you are still having issues, contact our technical support. They will be glad to assist you further.

The next step is to Activate a Product Network License.

Our software is available as a Node-Locked Workstation License, Floating Network License, or Cloud License. This article describes how to move a Node-Locked Workstation License from one computer to another.

A Node-Locked Workstation License is bound to an individual computer. If you need to move it to a different computer, you will first need to return the License from the computer that the workstation license resides on back to the Licensing Portal. Then, you can activate the workstation license on the new computer. This moving of a node-locked workstation license can only be done a limited number of times. If you exceed this limit, you will need to get a Floating Network License.

How to Return the Node-Locked Workstation License?

To return the license, follow these steps:

1. Start up the software on the computer that the node-locked workstation license is to be deactivated from.
2. Select File | Help. This will display the Help backstage page.
   
3. From the Help backstage page, click on the [License Manager] button.
   
4. The License Manager dialog box will be displayed.
   
5. Choose the Move Node-Locked License option. Note that this option will be disabled (i.e., grayed out) if a node-locked workstation license is not active on the computer. Click on the [Next>] button.
   
6. Click on the [Return License] button to return the License back to the License Portal.
   
7. If the License is successfully returned to the License Portal, click on [Done] button to close the dialog box.
   
8. If the License was not successfully returned to the Licensing Portal or the following dialog box is displayed, click on [Return License] again. If you continue to face the same issue, contact CivilGEO technical support.
   
9. For the next step in moving the node-locked workstation license to the new computer, see this article.

This article describes how LAN-Based Floating Network Licenses work and how to manage the licenses in a network environment.

What is the difference between Stand-Alone and LAN-Based Floating Network Licensing?

For a stand-alone software license, a license needs to be installed on each computer workstation that the software is to run on. With a LAN-Based Floating Network License, a pool of licenses is available on a server for use by any computer workstation on the network. The number of network licenses available can correspond to the maximum number of simultaneous users expected, and not for each computer workstation where the software is to be installed. The major advantage of a Floating Network License is that any computer on the network can run the software—it is not “locked down” to an individual computer workstation. This enables more efficient work among the office staff since individual users can access the license whenever they need it. Additionally, the software licensing is installed and activated only on the license server and not on the individual computer workstations. This allows computer workstations to be changed or upgraded more easily, without having to worry about uninstalling and reinstalling software licenses when changes occur.

What are the requirements to use LAN-Based Floating Network Licenses?

LAN-Based Floating Network licenses require the Network License Server software to be installed on a Windows computer. The computer that the Network License Server is installed on can be any kind of computer (i.e., workstation or server), but must be assigned a static IP address for the CivilGEO software application to find the Network License Server. Although the Network License Server software does not require a powerful computer, it is necessary that the computer hosting the Network License Server be running and available on the TCP/IP network in which other computer workstations will be used to access it.

The LAN-Based Floating Network License can be accessed over a WAN (Wide Area Network) containing multiple subnets. The network firewall settings may need to be adjusted to allow port communication with the Network License Server. This can be checked using a ping test with the client workstation and the computer in which the Network License Server is installed on.

How does the Network License Server work?

The LAN-Based Floating Network Licenses are made available using the Network License Server software. This software is different than the product software. The product software, such as GeoHECRAS, is configured to contact the Network License Server at startup to request a license from the network license pool.

A LAN-Based Floating Network License allows the product software to be used on any computer workstation that can contact the Network License Server. A one-seat Floating Network License would allow the product software to be used by one user at a time. Similarly, a two-seat Floating Network License would allow the product software to be used by two users at the same time. Users sharing a Floating Network License can work on different computers, with the maximum number of simultaneous users being the number of network licenses (or “seats”) available.

When the user starts the product software, it requests a license from the Network License Server through the network. If a license is available, the Network License Server assigns a license to the computer workstation, and the number of available licenses in the network license pool is reduced by one.

When the user exits the product, the license returns to the network license pool. If the user runs multiple sessions of the same product on the same computer workstation, only one license is used. When the last product session is closed, the license is released back to the license pool.

Managing the Network License Server

Interacting with the Network License Server is performed using the CivilGEO License Server Configuration application. This application can be used to review the total available licenses, what licenses are currently in use, and other information.

Reviewing Available Network Licenses

This section describes how to determine the available network software licenses and which users (and their corresponding computers) have checked out a software license. Follow these steps:

1. From the computer that the Network License Server installed on, click on the Windows Start button.
2. From the Windows Start menu, launch the CivilGEO License Server Configuration application.
3. The CivilGEO License Server Configuration application will start up.
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4. Select the Display Installed Network Licenses radio button and then click the [Next] button.
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5. The CivilGEO License Server Configuration application will display information about the total number of available software licenses and the software licenses that are currently in use.
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The following sections describe the above dialog box in more detail.

Display Installed Network Licenses

This section displays the product name, the total number of available software licenses, the number of software licenses that are currently in use (checked out), and the subscription expiration date.

Licenses Currently in Use

This section displays which computer workstations the product is currently running on. It displays the product name, IP address, machine ID, and name of the corresponding computer using the product, along with the date and time the product was started and the validation date and time when the checked-out license will expire if the network connection to the computer fails. If there are no products currently in use, then this section will be empty.

The license validation date-time is used if the computer workstation gets disconnected from the network and cannot connect back to the License Server. The product issues a heartbeat back to the Network License Server to inform that it is still in use. However, if the product crashes or the computer workstation suddenly powers off, this feature allows the license to be recovered without requiring any interaction with the user or IT staff. After the license validation date-time expires, the license will automatically return to the network license pool.

Note: Since the CivilGEO License Server Configuration application fetches the computer workstation name from the DNS, it is necessary to scavenge the DNS (that is removing old and false entries) for displaying the computer name. If the DNS has old data, the utility will display an old, invalid computer name. Click here to learn more about DNS scavenging and how to refresh the DNS records.

Floating License Server Status

This section displays the status of the Network License Server, whether it is running or stopped, and the port number in which the Network License Server and the product communicate back and forth to each other.

The user can refresh the Network License Server status or stop the Network License Server by clicking the [Refresh] or [Stop] buttons, respectively.

If an incorrect port number is specified for either the Network License Server or the product, then the software license will not be able to be acquired across the network. If the specified port is blocked or disabled, this will cause the product on the computer workstation to fail because it cannot communicate with the Network License Server. To troubleshoot the issues while acquiring the floating network license, refer to this article in our knowledge base.

The Network License Server is assigned port number 7081 by default to communicate with the software license requests from client computers on the network. However, there may be a situation where there is a port conflict with another software program that is using the same port number. In this situation, the Network License Server can be assigned a different port number to resolve this conflict.

Assigning a Different Port Number to the Network License Server

This section describes how to assign a different port number to the Network License Server.

Follow these steps:

1. On the computer on which the Network License Server is installed, log in as an administrator (i.e., not a standard user).
2. Click on the Windows Start button, then type File Explorer into the search box, and then press the [Enter] key.
   
3. Using the navigation panel on the left side, select Local Disk (C:) ► Program files ► CivilGeo ► License Server folder, as shown below.
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4. In the file listing panel, find the config.json file. Then, using a text editor like Notepad, open the file for editing.
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5. From within the text file, look for an entry that starts with PORT: with a number after it. This is the port number that the Network License Server is using to communicate with.
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6. Change the PORT number to 7079 or similar number that will not conflict with other software. Port numbers range from 0 to 65535, but port number 0 is reserved and cannot be used. In addition, port numbers less than 1024 were historically used by other software programs for communication with computer peripherals and should not be used.
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7. Save the changes and close the file.
8. Note that you may need to adjust the computer and network firewall settings to allow communication on the specified port number.
9. Launch the CivilGEO License Server Configuration application. The CivilGEO License Server Configuration application will start up.
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10. Select the Display Installed Network Licenses option and then click the [Next>] button.
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11. Click the [Update] button in the Floating License Server Status section.
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12. The following confirmation dialog box will be displayed. Click the [Yes] button.
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13. The Floating License Server Status section will update, showing that the service is running on the newly specified port number.
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14. Make note of this port number.

Assigning the Updated Port Number to the Client Computers

Once the port number is updated on the Network License Server, the client computers must be updated with the same port number so that they can successfully communicate with the Network License Server.

Follow these steps:

1. Start up the software on the client computer on which the software is installed.
2. Select File | About. This will display the About backstage page. Click on the [License Manager] button.
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3. The License Manager dialog box will be displayed. Select the Activate LAN-based Floating Network License option. Click the [Next>] button.
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4. The License Manager dialog box will display the IP address and the port number of the Network License Server.
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5. Enter the new port number of the Network License Server in the corresponding entry. Click the [Test Connection] button.
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6. If the Test Connection succeeds and the following message is displayed, then the software has found the Network License Server.
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7. Click the [Next>] button to activate the network license for the current computer. The software will then use the Network License Server for acquiring a Floating License from that point forward.
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If you continue to have issues, contact our technical support. They will be glad to assist you further.

When no license is available in the network license pool, the following message is displayed when using a LAN-Based Floating Network License.

The following dialog box will be displayed when using a Cloud-Based Floating Network License.

This means that all available software licenses are already checked out by other users on the network and there are no additional licenses available.

To fix this issue, you will need to close the software on one of the other computers to free up a license. You may then start the software on the new computer, and the software will check out the license and run properly.

If you continue to have issues, contact our technical support. They will be glad to assist you further.

This article describes how to troubleshoot situations when the software is unable to connect to the Network License Server.

If the software is unable to connect to the Network License Server and you are receiving the above error message, this may be caused by the following:

1. The computer on which the Network License Server is installed is not running.
2. The Network License Server is not running.
3. There is a network connectivity issue.
4. There is a firewall issue.

To fix this problem, try the following options:

1. Click on the [Try Again] button.
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2. Check that the computer on which the Network License Server is installed is running.
3. Check that the Network License Server is running. Refer to this article in our knowledge base to learn how to verify the Network License Server status.
4. Make certain that the computer on which the Network License Server is installed has a static IP address. Refer to this article in our knowledge base to learn how to set a static IP address.
5. Ping the computer that the Network License Server is installed on (see the section below).

How to Ping the Network License Server

The Ping command can be used to check the network connection to another computer, such as the computer on which the Network License Server is installed. The following video demonstrates how to use the Ping command.

Follow these steps to ping the Network License Server:

1. Display the Windows Run dialog box by pressing the Win + R keys (the Windows key and the “R” key at the same time) on the keyboard. This will display the Windows Run dialog box.
2. Type Ping X and replace "X" with the actual static IP address of the computer on which the Network License Server is installed. For example, if you wanted to ping the IP address 10.91.4.156, you would type Ping 10.91.4.156.
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3. Check the response from the Ping command to make certain that the computer is responding properly.

Checking the Health Status of the Network License Server

The user can verify that the Network License Server is running and actively accepting connections by using the health check URL directly in a web browser. This URL returns a simple status response when the license server is running correctly.

The health check URL uses one of the following formats:

Replace ip_address with the static IP address of the host computer and replace port_number with the port on which the license server is running. Refer to this article in our knowledge base to learn how to find the IP address and port number on which the Network License Server is running.

Examples:

To use the health check, open a web browser on either the host computer or a client computer and enter the appropriate URL into the browser address bar. If the license server is running and reachable, the browser will display a short status response confirming that the server is healthy, as shown below.

The health check response displays the following information:

• The provider name of the license server.
• The port number on which the license server is currently listening.
• The version number of the installed Network License Server software.
• The machine ID of the host computer on which the license server is installed.
• The status of the license server. A value of Success confirms that the server is healthy and available.

If the health check status is Success but the connection issue still occurs, this may indicate a firewall issue. Refer to this article in our knowledge base on how to check the firewall connectivity issue.

If the page does not load or returns an error, the license server process may not be running, or the license server may not be accessible using the specified IP address and port number.

Further Troubleshooting Help

If you continue to encounter issues, refer to this article in our knowledge base. It has additional items you can do to troubleshoot the Network License Server.

If you continue to have issues, contact our technical support. Our technical support engineers will be glad to assist you further.

Introduction

The CivilGEO Customer Portal is an easy-to-use, web-based portal that gives users complete access to their account information as well as the ability to view product licenses, number of licenses, licenses currently used, subscription validity, and number of computers using the licenses. In addition, the user can also add new software license subscriptions, download the latest version of the software products, and add a new user or new administrator to the Customer Portal. The CivilGEO Customer Portal allows the administrator to easily track the status of available licenses as well as software usage trends.

There are two types of user groups that can use the Customer Portal:

• Administrators
• Users

Administrators can view, create, and manage portal users and administrators within the organization.

Customer Portal Sign In

The user can sign in to the Customer Portal using the following methods:

• Using registered email address and password
• Using Magic Link

Refer to this article in our knowledge base to learn how to sign in to the Customer Portal.

Customer Portal Accessibility

The Customer Portal allows distinct access capabilities for Administrators and Users. The following comparison table outlines the availability of various sections for each user group.

Dashboard

The portal dashboard displays general information such as user info, the number of license(s) allotted to your organization, list of users using the license(s), number of active, expiring, and expired license(s), operational status of online data services used by CivilGEO software products, and the technical support helpline number of CivilGEO.

Password

The Edit Password option on the dashboard allows the user to edit/reset the password for the Customer Portal.

Clicking on the Edit Password option displays the Change password webpage that allows the user to change the current password of the portal.

Licenses

The View Licenses option on the dashboard allows the user to view a list of software products and the associated license types, the number of users using these software licenses, etc.

System Status

The View CivilGEO Services Status option on the dashboard allows the user to check whether the online data services used by CivilGEO software are operational or undergoing downtime. Clicking on the View CivilGEO Services Status option displays a webpage that shows the real-time status (i.e., Operational or Outage) of online data services used by CivilGEO software products.

License Overview

The License Overview option on the dashboard displays the number of active, expiring, and expired software licenses.

Users

The Users option on the dashboard allows the administrator to manage who can access the product license(s), add or delete users and, enable/disable two-factor authentication, etc.

Refer to this article in our knowledge base to learn how to create a new user or administrator on the Customer Portal.

Refer to this article in our knowledge base to learn how two-factor authentication works on the Customer Portal.

Assigned Products

The Assigned Products option on the dashboard displays the list of software product(s) and the associated license type assigned to the user/administrator.

Note: Clicking on the Assigned Products menu item on the left side panel displays the same list of software product(s) and the associated license type assigned to the user/administrator.

Learn

The Learn option on the dashboard provides a list of video tutorials that are specifically designed to guide users on how to use CivilGEO software products.

Managing the User Profile

1. To view and/or edit the user profile, click on the profile picture of the user displayed at the top right corner of the Customer Portal and select the My Account option.
   
2. The Account Settings page will be displayed showing the user profile information.
   
3. Click on the edit option (Pencil icon) to edit the settings of the user account such as first name, last name, and email ID. In addition, the user can upload a profile photo by clicking the [Upload Image] button.

Downloading Latest Release Software

This section describes how to download the latest version of the licensed software products associated with your account.

Refer to this article in our knowledge base, which discusses how to download the latest CivilGEO software from the CivilGEO Customer Portal.

Generating a License Listing

The Licenses menu item from the left side panel allows the administrator to view a list of all current and past software licenses. Clicking on the Licenses menu item displays the Licenses page that shows information associated with the software licenses such as name of the software product, license issued date, type of license, etc.

The user can filter out the list of licenses based on different filter options available.

Follow the steps below to use the filter option:

1. Click on the filter icon and the list of filters will be displayed.
   
2. From the Application dropdown combo box, select the type of application. By default, All is selected.
3. From the Type dropdown combo box, select the type of licenses. By default, All is selected.
4. From the Status dropdown combo box, select the status (active or expired) of the licenses. By default, Active is selected.

Add Licenses

The Add Licenses menu item from the left side panel allows the admin to make a request to add more license(s).

To add a new license, follow the steps below:

1. From the left side panel, click on the Add Licenses menu item, as shown below.
   
2. The Add Licenses page will be displayed.
   
3. This page allows the administrator to define information for purposes of requesting additional license(s).
4. From the License Details section and Product dropdown entry, select the software product for which you would like to add more license(s).
5. Specify the number of license(s) to be added for the selected software product from the Quantity entry field and click the [Next] button.
6. The Contact Information section will be displayed. Specify all the required contact information and click on the [Next] button.
   
7. From the Terms and Conditions section, check the “I agree to the above terms” checkbox and click the [Submit] button.
   
8. The following dialog box will be displayed.
   
9. Enter the password to submit the request and then click on the [Login] button.

Your request will be forwarded to the CivilGEO licensing team for further processing.

Product Usage

The Product Usage menu item from the left side panel allows the administrator a comprehensive overview of the product’s licensing details such as usage history, active license status, usage chart, etc.

Usage Details

The Usage Details option under the Product Usage menu item allows the administrator to view information related to how the software license is being utilized.

Follow the steps below to view the usage details of the software product:

1. From the left side panel, select the Usage Details option under the Product Usage menu item.
   
2. The Usage Details page will be displayed.
   
3. Fill in the required fields such as the name of the software product, date range, etc. to get the filtered information for the software product usage. If Custom is selected in the Date range dropdown combo box, then start and end dates for the date range can be specified. Otherwise, the date range selector fields are disabled.
4. Click on the filter icon and select the required options to get the filtered information for the software product usage, as shown below.
   

Licenses in Use

The Licenses in Use option under the Product Usage menu item allows the administrator to view which users within the organization are currently using the software licenses.

Follow the steps below to view the list of active software licenses in use:

1. From the left side panel, select the Licenses in Use option under the Product Usage menu item.
2. The Licenses In Use page will be displayed. This page lists all the users who are currently using the software license.
   
3. The user can filter out the list of active licenses based on the different filter options available. Click on the filter icon and the list of filters will be displayed.
   
4. From the Application dropdown combo box, select the type of application. By default, All is selected.
5. From the License Type dropdown combo box, select the type of license. By default, All is selected.
6. From the Serial No. dropdown combo box, select the serial number. By default, All is selected.

Usage Chart

The Usage Chart option under the Product Usage menu item allows the administrator to view the usage of software licenses in the chart format. This usage chart assists administrators in making business decisions to determine if additional software licenses need to be acquired. This usage chart can also be copied to the clipboard and pasted into Microsoft Word for report creation.

Follow the steps below to view the utilization of software licenses in a chart format:

1. From the left side panel, select the Usage Chart option under the Product Usage menu item.
2. The Usage Chart page will be displayed.
   
3. This page shows that the software licenses are being utilized during the specified date range.
4. Fill in the required fields to get filtered information for the usage of software licenses. When Custom is selected in the Date range dropdown combo box, then only the start and end dates for the date range can be specified. Otherwise, the date range selector fields are disabled.
5. When the date range selector fields are enabled, a calendar control is provided to select the start and end date. The minimum date range is one day, and the maximum date range is one year. Future dates cannot be selected.
6. Click the [Apply] button to view the software licenses being utilized during the specified date range.

Usage Heat Map

The Usage Heat Map option under the Product Usage menu item allows the administrator to view how often the software licenses are being utilized during the specified date range in a heat map format. The heat map table is represented by a data grid and data cells. This data grid has 7 columns corresponding to the days of the week (i.e., Sunday, Monday, Tuesday, etc.) and data grid cells correspond to the dates of a month.

The data cells in the usage heat map display the following information:

1. Date
2. Maximum number of simultaneous licenses used during that day
3. Maximum available licenses
4. Usage Percentage (Maximum number of simultaneous licenses used during that day / Maximum available licenses)

Note: Each data grid cell changes its background color based on the usage percentage of the software license, as shown below:

Follow the steps below to view how the software licenses are being utilized in a heat map format:

1. From the left side panel, select the Usage Heat Map option under the Product Usage menu item.
2. The Usage Heat Map page will be displayed.
   
3. This usage heat map shows the software licenses being utilized during the specified date range.
4. Fill in the required fields to get filtered information for the usage heat map for the software licenses of interest. When Custom is selected in the Date range dropdown combo box, then only the start and end dates for the date range can be specified. Otherwise, the date range selector fields are disabled.
5. Click the [Apply] button to view the software licenses that are being utilized during the specified date range.

Licensing Alerts

The Licensing Alerts menu item from the left side panel can provide email and text alerts to administrators for various licensing issues—for example, when the software license is about to expire or has already expired, over-usage of the software licenses, etc.

Follow the steps below to configure the software licensing alerts:

1. From the left side panel, click on the Licensing Alerts menu item.
   
2. The Licensing Alerts page will be displayed.
   
3. Select the alert trigger checkboxes to activate the required licensing alerts.
4. Enter the required contact details for which licensing alerts are to be received. Note that additional email addresses and phone numbers can be added by pressing the [Enter] key.
5. After filling up the required fields, click the [Update Alerts] button to receive software license alerts.

Admin Center

The Admin Center menu item from the left side panel contains various options that allow administrators to manage user groups and the settings of the entire account.

Manage Users

The Manage Users option under the Admin Center menu item allows the administrator to view all the users using the software licenses, add or delete users and administrators, as well as control whether the two-factor login authentication is enabled or disabled. Refer to this article in our knowledge base to learn how to manage user groups using the Manage Users option.

Manage User Groups

The Manage User Groups option under the Admin Center menu item displays a list of the users in the organization that have access to software licenses. The members of the user group share the same software products, licenses, and associated settings as they typically reflect an organization’s structure, with specific departments, projects, or teams. The administrator can create and delete user groups on the Customer portal.

Follow the steps below to create a new user group:

1. From the left side panel, select the Manage User Groups option under the Admin Center menu item.
2. The User Groups page will be displayed. Click on the add icon [+], as shown below.
   
3. The Add Group page will be displayed. Fill in the required user group details and click on the [Add] button to create a new user group.
   

Welcome Emails

The Welcome Emails option under the Admin Center menu item allows the administrator to add new welcome emails. These emails provide help to the new user groups to get started with the Customer Portal and software licenses. When users are first added to an account, they receive a welcome email that explains how to log into the Customer Portal to access the software licenses. The Customer Portal administrator can customize the message within these emails and manage the reply email address and additional contact information for new users to send questions.

Follow the steps below to manage welcome emails:

1. From the left side panel, select the Welcome Emails option under the Admin Center menu item.
2. The Welcome Emails page will be displayed.
   
3. In the Reply Email Contact subsection, the administrator can manage the email address that appears in emails to users.
4. To create new welcome emails, click on the add icon [+], as shown below.
   
5. The Add Welcome Email page will be displayed.
   
6. Fill in the required user details and custom email content. Click on the [Add] button to create a new welcome email.

Custom User Fields

The Custom User Fields option under the Admin Center menu item allows the administrator to add or delete custom user fields for additional information. Refer to this article in our knowledge base to learn how to create new custom user fields.

License Management

The License Management option under the Admin Center menu item allows the administrator to effectively manage active software licenses i.e., to assign and revoke an active software license from the user or administrator on the Customer Portal. This option displays the list of software products, the type of software licenses, and to whom the software licenses are assigned.

Refer to this article in our knowledge base to learn how to assign or revoke an active software license from the Customer Portal.

Active Devices

The Active Devices option under the Admin Center menu item allows the administrator to view and manage devices within the organization that are currently using the software licenses.

Follow the steps below to view the list of active devices:

1. From the left side panel, select the Active Devices option under the Admin Center menu item.
2. The Active Devices page will be displayed. This page lists all the devices that are currently using the software licenses.
   
3. The administrator can filter out the list of active devices based on the available filter option. Click on the filter icon and the following filter option will be displayed.
   
4. From the Application dropdown combo box, select the type of software application (e.g., GeoHECRAS, GeoHECHMS, or GeoSTORM). By default, All is selected.
5. This page also allows the administrator to revoke an active software license for the selected device by clicking the device icon from the Disconnect column. Refer to this article in our knowledge base to learn how to revoke an active software license from the Customer Portal.

Portal Configuration

The Portal Configuration option under the Product Usage menu item allows the administrator to customize the Customer Portal by updating the portal logo, portal name, etc. as per the company’s requirements.

Follow the steps below to configure the Customer Portal settings:

1. From the left side panel, select the Portal Configuration option under the Admin Center menu item.
2. The Portal Configuration page will be displayed.
   
3. The administrator can specify the portal name and portal logo. In addition, the administrator can also enable/disable two-factor authentication and software update notifications.
4. Click the [Update Settings] button to update the Customer Portal configuration settings.

Request Training

The Request Training menu item from the left side panel allows the user to request free training for CivilGEO software products to improve engineering work processes and productivity.

Follow the steps below to request free training:

1. From the left side panel, select the Request Training menu item.
2. The Request Training page will be displayed.
   
3. Fill in the required information and click on the [Submit] Button.
4. The training request will be forwarded to the CivilGEO technical support team. They will be glad to honor the requested training date and time given the availability of training engineers. The user will get a confirmation calendar invite by email if the requested training date and time are available. If it is not available, a support person will contact the user for possible alternative date(s) and time(s).

Signing In to CivilGEO Software

This section describes how to sign in to the CivilGEO software with a registered email address and password and directly access the CivilGEO Customer Portal from within the software. Refer to this article in our knowledge base to learn how to sign in to CivilGEO software.

If you are still having issues, contact our technical support. They will be glad to assist you further.

This article describes how to sign in to the CivilGEO Customer Portal with your registered email address and password. The user can access the customer portal using the following methods:

• Sign In Using Email and Password
• Sign In Using Magic Link

Sign In Using Email and Password

1. Click here to access the CivilGEO Customer Portal through an Internet browser. The following login screen will be displayed.
   
2. Enter the registered email address and password. Then, click on the [Sign In] button.
   
3. The Two Factor Authentication page will be displayed. Enter the One Time Password verification code sent to your registered email address for further authentication and click on the [Verify OTP] button.
   

   Note: If the users do not receive the One Time Password verification code or the verification code has expired, then click the Resend Verification Code (Didn’t Receive Code?) option to request a new One Time Password verification code.

   Refer to this article in our knowledge base to learn how to enable or disable the two-factor user authentication login in the customer portal.
   
   

4. Once the One Time Password verification code is successfully verified, the user can now access the customer portal. The following portal dashboard screen will be displayed.

• • Administrator Portal (If signed in as an administrator)
    
    
  • User Portal (If signed in as a user)
    
    Refer to this article in our knowledge base to learn more about the Customer Portal.

Sign In Using Magic Link

1. Click here to access the CivilGEO Customer Portal through an Internet browser.
2. From the login screen displayed below, click on the Or send me a magic link option.
   
3. The Create Magic Link page will be displayed.
4. Enter the registered email address and click on the [Send Magic Link] button.
   
5. A magic link will be sent to your registered email address. Click on the link and the customer portal dashboard screen will be displayed in the Internet browser. The user can now access the customer portal.
   
   

   Note: This one-time magic link is valid for 10 minutes only.

Refer to this article in our knowledge base to learn how to sign in to CivilGEO software.

If you are still encountering issues, please contact CivilGEO technical support. They will be glad to assist you further.

The Two-Factor User Authentication process is a security feature that requires users to submit two forms of authentication to access a system, application, or database. This two-layer authentication process is intended to supplement the use of traditional username or email and password-based authentication processes, making it significantly more difficult for unauthorized users to access a system, application, or database.

The Two-Factor User Authentication feature also offers several benefits to users. Some of the important benefits are as follows:

• This method of authentication process adds extra layers of security to your accounts
• It reduces the risk of compromised passwords
• It keeps remote work secure
• This authentication process offers control over the individuals with access to your application or database

This article describes how to enable and disable two-factor authentication login in the Customer Portal.

How to Enable or Disable Two-Factor User Authentication in the Customer Portal

The Manage Users option under the Admin Center menu item of the Customer Portal allows the administrator to perform the following tasks:

• View all users associated with your organization with access to the Customer Portal
• Add or delete users and administrators
• Ensure whether the two-factor user authentication login is enabled or disabled in the Customer Portal

To enable or disable the two-factor user authentication login, follow the steps below:

1. Login to the Customer Portal using your registered email address and password. The portal dashboard will be displayed.
   
   Refer to this article in our knowledge base to learn more about the Customer Portal.

2. From the left side panel on the portal, click on the Manage Users option under the Admin Center menu item.
   
3. The Users page will be displayed. This page lists the users associated with your organization who have access to software licenses and/or the Customer Portal.
   
4. In the Two-Factor Enabled column of the Users page, the administrators can check or uncheck the checkbox(s) to enable or disable the two-factor user authentication login for any individual user.
   
5. Alternatively, select the row for which you want to enable or disable the two-factor user authentication login. The Edit “Username” page will be displayed.
6. The administrator can check or uncheck the Two-Factor User Authentication checkbox option to enable or disable the two-factor user authentication login.
   
7. Once finished, click the [Update] button to update the two-factor user authentication login policy for the selected user.

If you have any issues or questions, contact CivilGEO technical support. They will be glad to assist you further.

In the CivilGEO Customer Portal, the account administrator can add, update, or delete custom fields to associate with different users for additional contact information. These custom fields appear in the Custom User Fields section for each user in the Admin Center of the Customer Portal.

Adding Custom Fields

The Custom User Fields option of the Customer Portal allows the administrator to add a single or multiple custom field(s) that will be associated with each user.

To add a custom field, follow the steps below:

1. Log in to the CivilGEO Customer Portal as a portal administrator and the portal dashboard will be displayed.
2. From the left side panel, select the Custom User Fields option under the Admin Center menu.
3. The Custom User Fields page will be displayed. This page lists the custom fields added by the administrator in your organization.
4. To add additional custom user fields, click on the Add Custom Field [+] option, as shown below.
5. The Enter Field Name dialog box will be displayed. Enter the desired custom user field name and then click on [Create] button. The custom user field will be created.

Updating Custom Fields

To update a custom user field, follow the steps below:

1. Click on the custom user field to be updated.
2. The Enter Field Name dialog box will be displayed. Enter the desired custom user field name and then click on the [Update] button. The custom user field will be updated.

Deleting Custom Fields

To delete a custom user field(s), follow the steps below:

1. To delete a custom user field, check the corresponding checkbox option.
2. Then, click on the Delete option, as shown below.
3. The following confirmational dialog box will be displayed. Click on the [Delete] button to confirm the deletion of the selected custom user field. The custom user field will be deleted.

Viewing Custom User Fields

The Manage Users option of the CivilGEO Customer Portal allows the administrator to view custom user fields and add the required information that will be associated with each user.

To view the custom user fields associated with each user, follow the steps below:

1. From the left side panel, select the Manage Users option under the Admin Center menu.
2. The Users page will be displayed. Click on any user to view the corresponding user information.
3. The corresponding Edit User page will be displayed. The custom user fields are displayed under the Custom User Information section. Note that all custom user fields are editable on this page.
4. Edit any custom user field and click on the [Update] button to save the updated information associated with the user. Note that the Admin checkbox option can be used to grant or remove admin rights for the selected user. In addition, the Two-Factor User Authentication checkbox option can be used to enable or disable two-factor authentication for the selected user.

Refer to this article in our knowledge base to learn how to add new users to the CivilGEO Customer Portal.

If you encounter issues while adding custom user fields in the CivilGEO Customer Portal, please contact CivilGEO technical support. Our team will be glad to assist you further.

This article describes the necessary steps to add a new user or new administrator to the Customer Portal.

Follow the steps below to add a new user or new administrator:

1. Log in to the Customer Portal as a portal administrator. The portal dashboard will be displayed as shown below.
   
2. From the left side panel, click on the Manage Users option under the Admin Center menu item.
   
3. The Users page will be displayed. This page lists the users associated with your organization who have access to software licenses and/or the Customer Portal.
   
4. Each line item includes the name, email address, group, role, and two-factor authentication option.
5. Before adding a new user or administrator, make certain that the user’s name does not already exist in the list. If the user already exists, then you can modify the existing details by clicking on the user’s name. Otherwise, continue to the next step to create a new user.
6. Click the Add [+] symbol as shown below.
   
7. The Add User page will be displayed as shown below.
   
8. Fill in the required fields such as First Name, Last Name, Email, and Group. You can also upload your profile photo using the [Upload Image]
9. Before saving the user information, you need to choose the role for this user in your organization. Selecting the Admin checkbox will allow the user to manage all other in your organization that are listed in the portal. By default, this checkbox is unchecked, and the user can only see the licenses and entitlements granted for his or her specific use. The user will not be able to see any other information about your organization.
10. The Two-Factor User Authentication checkbox is used to enable or disable the two-factor user authentication login for a newly added user to the Customer Portal. Thus, the administrator has the authorization to enable or disable the two-factor user authentication for users based on the organization’s requirements. Refer to this article in our knowledge base to learn more about two-factor user authentication in the Customer Portal.
11. When finished, click the [Add] button.
12. A confirmation will be displayed indicating that the new user profile has been successfully created.
13. The new user or administrator will soon receive an email with a link and password for initial login. The user will be prompted to change his password when he first logs in to the Customer Portal.

If you encounter any issues while adding a new user or administrator to the Customer Portal, please contact CivilGEO technical support. Our team will be glad to assist you further.

The Activation ID(s) are provided in the form of an email at the time of purchase of any of our software product(s). In the event that the email that holds the Activation ID(s) is lost, the user can also retrieve this information by logging into the CivilGEO Customer Portal or by contacting CivilGEO customer support.

How to get the Activation ID from the Customer Portal?

To retrieve the Activation ID, follow the steps below:

1. Log in to the CivilGEO Customer Portal using your registered email address and password. The CivilGEO Customer Portal dashboard will be displayed.
   
2. From the left side panel of the dashboard, click on the Licenses menu item.
   
3. The Licenses page will be displayed with a list of all deployed entitlements for your organization. Each line item represents a license entitlement, which includes the Application, Issued On, Type, Number of Users, Subscription Valid Until (i.e., License Expiration Date), Activation ID, and Status.
   Notes:
   • The Activation ID is visible to Administrators only.
   • When you use a cloud license, the Server ID will be displayed along with the Activation ID.
4. You can copy the Activation ID from the portal to save it on the clipboard.
   
5. You can now close the webpage containing the CivilGEO Customer Portal.

If you still encounter difficulties retrieving the Activation ID, contact CivilGEO technical support. They will be glad to assist you.

To get a Floating Network License to work within a local area network (LAN) environment, you first need a computer within the network that can be used as a Network License Server. The Network License Server manages the check-out and check-in of floating network licenses on the network. The Network License Server runs as a Windows service on the computer that it is installed on.

Once the installation has successfully finished, the Network License Server will be automatically updated as Running within Microsoft Windows Services. Refer to this article in our knowledge base on how to verify the Network License Server status.

In some cases, even after successful installation, the Floating License Server Status is not updated as Running within Microsoft Windows Services. In this case, as shown below, the status of the License Server is shown as Stopped.

To fix this issue, click the [Start] button to start the Network License Server manually.

If the status is still shown as Stopped, follow the steps below to troubleshoot this issue:

1. Click on the Windows Start button. Type Task Manager into the search box and press the Enter key.
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2. The Task Manager will be displayed.
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3. In Task Manager, select the Services tab.
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4. In Services, locate CivilGEO License Server 2.0 and check the status of the service.
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5. If the status is shown as Stopped, right-click the CivilGEO License Server 2.0 entry and select Open Services from the displayed context menu.
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6. From the displayed Services dialog box, right-click the CivilGEO License Server 2.0 entry and select Properties from the displayed context menu.
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7. The following dialog box will be displayed.
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8. From the Log On tab, select the Local System account radio button entry and then click on the [Apply] button.
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9. Now, close the dialog box.
10. Now, switch to Task Manager. Notice that the status is updated to Running.
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Additionally, the Floating License Server Status will also be shown as Running on the specified port number. If the status is still not updated, click the [Refresh] button in the Floating License Server Status section.

If you are still having issues, contact our technical support team. They will be glad to assist you further.

This article will help to resolve many of the common issues that you might face while activating a LAN-Based Floating Network License.

Whitelisting Licensing Service URLs

You should make sure that your firewall, proxy server, antivirus software, or other security software is not blocking or quarantining communication with the licensing servers. You may need to add an exception or whitelist these URLs in your security software settings.

Contact your network administrator to whitelist the below IP addresses and URLs:

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If both IP addresses and URLs are already whitelisted and accessible, continue with the troubleshooting steps in the following sections.

Testing the Network License Server Connection

This section shows you how to test the connection to the Network License Server.

Follow these steps:

1. Start up the software.
2. From the File ribbon menu, select the About option. This will display the About backstage page.
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3. From the About backstage page, click the [License Manager] button.
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   Alternatively, click the Licensing Selector option at the title bar of the application window.
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4. The License Manager dialog box will be displayed.
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5. Choose the Activate LAN-based floating network license option. Click the [Next>] button.
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6. From the License Manager dialog box, make certain that the IP address and port of the Network License Server are properly entered. If the Server IP address has not yet been entered, see the section titled Determining the IP Address of Network License Server defined later in this knowledge base article. If the Port is not defined, check with your Network Administrator as this is defined in the Network License Server software. Then, click the [Test Connection] button.
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7. If the following message box is displayed, then the software found the Network License Server. If necessary, click the [Next>] button to activate the network license for the current computer. Otherwise, you can close this dialog box by clicking the [Cancel] button.
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8. If you get the following Validate Server Connection error in the License Manager dialog box, then try the solutions listed below or contact your network administrator.
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9. If the software displays the following error message, then try the solutions listed below or contact your network administrator.
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Determining the IP Address of Network License Server

If the software cannot find the Network License Server, we need to determine the IP address of the computer that is running the Network License Server.

Follow these steps:

1. From the computer on which the Network License Server is installed, click on the Windows Start button to display the Windows menu.
2. Enter CMD in the search field and then press the [Enter] key. A command window will be displayed.
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3. Type IPCONFIG at the command prompt. The software will list out details on the current IP configuration for the computer. You may need to scroll up in the listed output. Look for the entry called IPv4 Address. Make a note of the listed IP address.
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4. Close the command window. You now know the IP address for the computer that runs the Network License Server.

Validating the Connection to Network License Server

We can confirm the network connection with the computer that we are trying to run the software from and the computer that runs the Network License Server.

Follow these steps:

1. From the computer that you want to run the software from, click on the Windows Start button to display the Windows menu.
2. Enter CMD in the search field and then press the [Enter] key. A command window will be displayed.
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3. Type PING and the IP address of the computer that the Network License Server is running from. Then, press the [Enter] key.
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4. Wait for the PING command to finish displaying the packet replies. If the command does not finish returning the packet replies, press Ctrl+C to stop the command.
5. If the PING command failed to return packet replies, the current computer cannot see the computer on which the Network License Server is running. If some of the network packets were reported lost, that means the network connection between the two computers is unreliable, and data is being lost in the network traffic. If the PING command reports that the destination host is unreachable, it is possible that the two computers are not on the same local area network. Contact your network administrator to resolve this issue.

Checking the Network License Server

The next step is to check that the Network License Server is running and on what port it is listening.

To check that the Network License Server is running, follow these steps:

1. From the computer on which the Network License Server is installed, click on the Windows Start button to display the Windows menu.
2. Launch the CivilGEO License Server Configuration application.
3. The CivilGEO License Server Configuration application will start up.
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4. Select the Display Installed Network Licenses option and then click the [Next>] button.
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5. You should see the Floating License Server Status as running on a specific port. Make note of this port.
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6. Click the [Close] button. You have confirmed that the Network License Server is running and the port on which it is listening. If you encounter a port conflict issue in which an application is listening for traffic on the same port that the Network License Server is using, refer to this article to resolve this issue.

Checking the Firewall Rules

After validating that you have specified the correct IP address and port in the Licensing Manager, it is likely that there is a firewall rule on the computer that is running the Network License Server that is blocking the port from listening.
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To check if the port is being blocked, follow these steps:

1. From the computer that is running the Network License Server, click on the Windows Start button to display the Windows menu.
2. Enter CMD in the search field and then press the [Enter] key. A command window will be displayed.
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3. Type NETSTAT -a -n and then press the [Enter] key.
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4. Review the entries listed from running this command. You may need to scroll up through the listings to find the port that the Network License Server is listening on.
5. If you find that the associated port is blocked from listening, you can specify a change in the firewall rule as documented by this Microsoft Knowledge Base Article. Alternatively, watch the following video that thoroughly explains setting up and configuring the Windows Firewall.
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This article should resolve any Floating Network License troubleshooting issues you encountered. If you are still having issues, contact our technical support. They will be glad to assist you further.